Shipping policy
Malei Fragrance ships throughout Malaysia with trusted courier partners to ensure your order arrives safely.
Orders are typically processed within 1–2 business days after payment confirmation. During promotional periods or public holidays, processing times may be slightly longer.
Estimated delivery times:
- West Malaysia: 1–3 business days
- East Malaysia: 3–7 business days
Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable).
Please ensure your shipping address and contact information are accurate before placing your order. Malei Fragrance is not responsible for delays caused by incorrect address details or circumstances beyond our control, including courier delays, weather conditions, or public holidays.
Free shipping promotions, if offered, are subject to the terms stated during the campaign.