Terms of Service

Last Updated: July 2, 2026

Welcome to Malei Fragrance. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. These Terms govern your use of our website, products, and services. If you do not agree with these Terms, please do not use our website.

1. About Malei Fragrance

Malei Fragrance is committed to providing premium fragrance products and an exceptional shopping experience. We reserve the right to update these Terms of Service at any time. Changes become effective immediately upon publication on our website.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian. You also agree that all information you provide is accurate, complete, and up to date.

3. Products

We strive to ensure that all product descriptions, images, and pricing are accurate. However, actual colours and packaging may vary slightly depending on your device or product updates.

Malei Fragrance reserves the right to modify, discontinue, or limit the availability of any product without prior notice.

4. Orders

All orders are subject to acceptance and product availability.

Malei Fragrance reserves the right to cancel or refuse any order due to suspected fraud, pricing errors, stock availability, or any other reason deemed necessary.

Once an order has been confirmed and processed, it cannot be cancelled or modified.

5. Pricing & Payments

All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.

Payment must be successfully completed before an order is processed. We reserve the right to correct pricing errors and cancel orders affected by such errors.

6. Shipping & Delivery

Orders are processed according to our Shipping Policy.

Delivery times are estimates only and may be affected by courier delays, weather conditions, customs clearance, public holidays, or other circumstances beyond our control.

Risk of loss transfers to the customer once the parcel has been handed over to the shipping carrier.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

For hygiene and quality assurance reasons, opened or used fragrance products cannot be returned unless they arrive damaged, defective, or incorrect.

8. Intellectual Property

All content on the Malei Fragrance website—including our brand name, logo, product names, designs, images, videos, graphics, written content, and marketing materials—is the exclusive property of Malei Fragrance and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. Third-Party Services

Our website is powered by Shopify and may integrate third-party services such as payment gateways, shipping providers, analytics, or marketing platforms.

Malei Fragrance is not responsible for the content, policies, or services provided by third-party websites or providers.

10. Privacy

Your privacy is important to us. By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

11. Customer Feedback

If you submit reviews, suggestions, ideas, testimonials, or other feedback to Malei Fragrance, you grant us the right to use, reproduce, publish, and display such content for marketing, promotional, or business purposes without additional compensation.

12. Prohibited Use

You agree not to:

• Use our website for any unlawful purpose.

• Attempt to gain unauthorized access to our systems.

• Upload viruses or malicious software.

• Copy or exploit any content without permission.

• Misrepresent your identity or payment information.

• Engage in activities that interfere with the operation or security of our website.

Violation of these Terms may result in suspension or permanent termination of access to our services.

13. Disclaimer

Malei Fragrance products are intended for external use only.

Individual reactions to fragrance ingredients may vary. Customers are encouraged to review product ingredients before use and discontinue use immediately if irritation occurs.

Except where required by law, all products and services are provided "as is" without warranties beyond those expressly stated.

14. Limitation of Liability

To the fullest extent permitted by Malaysian law, Malei Fragrance shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the affected order.

15. Governing Law

These Terms of Service are governed by the laws of Malaysia.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Changes to These Terms

Malei Fragrance reserves the right to revise these Terms of Service at any time. Continued use of our website after changes are published constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Malei Fragrance

Email: maleifragrance@gmail.com

Business Registration No.: [003486519-W]

Customer Service : +601113040872

Thank you for choosing Malei Fragrance. We appreciate your trust and remain committed to delivering premium fragrances and an exceptional customer experience.